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Returns Policy:

We strive to provide our customers with high-quality plants and products. However, we understand that sometimes things may not work out as planned. If you are not completely satisfied with your purchase, we offer the following returns policy:

 

Returns for Live Plants

We guarantee our live plants to be healthy and true to species at the time of purchase. If for any reason you are not satisfied with the condition of the plant after purchase, please contact us within 24 hours of receipt. We will do our best to resolve the issue.

If your plant is damaged during shipping, please take photos of the damage and contact us within 4 hours of receipt. We will either replace the plant or issue a refund, depending on the circumstances.

We do not accept returns on live plants after 3 days of receipt, as we cannot guarantee their care and maintenance once they leave our care.

Live plants that have been repotted can not be returned as they have been customized specifically to your likes and preferences. 

Returns for Non-Live Products

We accept returns on non-live products, such as pots and planters, within 7 days of purchase. The item must be in its original packaging and in new condition.

We do not accept returns on special order items, custom-made items, or clearance items.

Refunds

Refunds will be issued in the same form of payment used for the original purchase. Shipping charges are non-refundable.

 

Exchanges

We are happy to exchange a non-live plant item for a different size or color within 3 days of purchase, provided the item is in its original packaging and in new condition as sold from our store. Shipping charges may apply.

 

Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that some orders may already be in transit or in the process of being prepared for shipment. In such case we are unable to accept cancellations. 

We hope this returns policy provides you with peace of mind when shopping with us. Please don't hesitate to contact us if you have any questions or concerns

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